Privacy Policy
How IKRF Docs collects, uses, stores, and protects your personal information.
Last Updated: 1 January 2025 | Effective Date: 1 January 2025
1. Who We Are
IKRF Docs ("we," "us," or "our") is a business services company registered and operating in the United Arab Emirates with offices in Abu Dhabi and Dubai. We provide business setup, PRO services, visa and immigration processing, legal documentation, and tax compliance services.
Our website is ikrfdocs.com ("the Site"). This Privacy Policy explains how we handle personal data collected through our Site, our services, and all related communications.
For privacy-related enquiries, you can reach our Data Protection contact at: privacy@ikrfdocs.com
2.1 Information You Provide Directly
When you use our Site or services, you may provide us with:
- Full name, email address, phone number, and postal address
- Business name, trade license details, and company registration information
- Passport copies, Emirates ID, and other government-issued identification documents (required for visa and government services)
- Financial information necessary to complete service agreements
- Messages and correspondence you send to us via our contact form, email, or phone
2.2 Information Collected Automatically
When you visit our Site, we automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation path
- Referring website or search engine
- Device identifiers and cookie data
2.3 Information from Third Parties
We may receive information about you from government authorities, partner organizations, or referral sources where necessary to deliver our services and with a valid legal basis to do so.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Delivery: To process your applications, prepare documents, liaise with government authorities, and deliver the services you have engaged us for.
- Communication: To respond to enquiries, provide status updates, send service-related notifications, and manage our relationship with you.
- Legal Compliance: To comply with UAE federal and local laws, including anti-money laundering (AML) regulations, and to respond to lawful requests from government authorities.
- Invoicing & Payments: To issue invoices, process payments, and maintain accurate financial records.
- Site Improvement: To analyse Site usage patterns, improve functionality, and optimise user experience.
- Marketing: To send you relevant service updates or promotional communications where you have given consent or where we have a legitimate interest. You may opt out at any time.
4. Legal Basis for Processing
We process your personal data on the following legal bases under applicable UAE data protection law (Federal Decree-Law No. 45 of 2021 on Personal Data Protection):
- Contract Performance: Processing necessary to fulfill our service agreement with you.
- Legal Obligation: Processing required to comply with UAE laws and regulatory requirements.
- Legitimate Interest: Processing for our legitimate business interests, such as improving our services and preventing fraud, where these do not override your rights.
- Consent: Where you have given explicit consent, such as for marketing communications.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- UAE Government Authorities: Where necessary to process your applications (e.g., DED, Immigration, FTA, MOHRE, Municipality).
- Service Partners: Trusted third-party typing centers, translation agencies, and legal professionals engaged to assist in delivering your services, bound by confidentiality obligations.
- IT & Infrastructure Providers: Cloud hosting, email, and software providers that process data on our behalf under appropriate data processing agreements.
- Professional Advisors: Lawyers, auditors, or consultants where required by law or in connection with legal proceedings.
We require all third parties to maintain the security of your personal data and to use it only for specified, lawful purposes.
6. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill the services you have engaged us for
- Comply with UAE legal retention requirements (typically 5–10 years for business records under UAE Commercial Companies Law)
- Resolve disputes and enforce agreements
Once data is no longer required, we securely delete or anonymize it in accordance with our internal data retention schedule.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls limiting data access to authorized personnel on a need-to-know basis
- Regular security assessments and staff training
- Secure document storage for physical records
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
8. Your Rights
Under UAE Federal Decree-Law No. 45 of 2021, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to our legal retention obligations.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Data Portability: Receive your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, please contact us at privacy@ikrfdocs.com. We will respond within 30 days.
9. Cookies
Our Site uses cookies and similar tracking technologies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: